Primerica Online Customer Service: A Key Factor in Their Success

As a leading provider of end-user computing solutions, Bell Techlogix has been working closely with Primerica to manage their online customer service operations. Our team has been instrumental in helping Primerica scale their business and expand their reach through efficient and effective communication.

At Bell Techlogix, we pride ourselves on our ability to answer Tier 1 and Tier 2 service calls with a high level of efficiency, exceeding 90% on the first call. We also manage service desk communications between Primerica and our own Tier 3 call center, processing over 30,000 interactions per month through the Primerica team.

One of the key areas where we have been able to make a significant impact is in providing support to Primerica's end-customers through their customer-facing web portal. We also support Primerica's mobile sales force of over 125,000 users, ensuring that they can access all necessary applications and services whether they are delivered through a web portal, mobile application, or PC.

Primerica's growth has been rapid in recent years, with the number of subscribers increasing from around 10-20,000 to an astonishing 90,000. This growth has been driven in part by Primerica's emphasis on technology and their commitment to providing innovative solutions for their sales force.

In 2005, Primerica made a significant change to their onboarding process for new representatives, introducing technology-based solutions that have become an essential part of their business model. Today, Primerica is the largest independent financial services marketing organization in North America, with over 90,000 licensed representatives across all 50 states, Puerto Rico, and every province in Canada.

Our partnership with Primerica has been instrumental in helping them achieve this level of success. By providing high-quality online customer service, we have enabled Primerica to focus on their core business activities, while we handle the technical aspects of supporting their customers and sales force.

Overall, our collaboration with Primerica is a prime example of how partnering with the right organization can help drive growth and success in today's fast-paced business environment.

Primerica online customer service